We are currently offering the following OrangeX
Juicers:
We reccomend the Large Commercial Size, as the juicer
is a bit more durable and allows you to place a large juice collection cup underneath the
juicer.
We originally posted the following web page
April 2005:
Why don't you sell the OrangeX Citrus Press
Juicers?
We decided to stop selling the OrangeX Citrus Juicers
because the lack of customer service on the part of the OrangeX company.
We have not sold the OrangeX product for over 6 months
due to the lack of availability of product.
We have personally experienced many instances of poor
customer service from the OrangeX company.
- OrangeX refused to send courtesy replacement rubber bushing that wore
out during normal use.
- Problems with OrangeX having product in stock
- Failure to return multiple calls and inquiries
- Problems with orange peel (defective paint on OrangeX products)
- Problems with paint peeling on OrangeX products
- Failure of OrangeX to give courtesy upgrades to newly designed
cone and strainer products that were prone to splashing
- Poor product packaging that would result in damaged product
- Poor Quality control of product whereas parts would not fit
correctly
It is known that OrangeX was having customer service
and product availability issues. Please see a letter dated Jan 7, 2005 from OrangeX
below. After we received this letter, we were excited about bringing back the
OrangeX line. We had called OrangeX two times, and left messages, without any return
calls.
So that puts us in a difficult position. I
personally use and like the OrangeX juicer despite the problems I have had with it. It
does continue to serve me well, but the company has poor customer service from our view.
I can only imagine a customer who has a warranty issue
or wants to order a spare part for their OrangeX juicer, who never receives a call
back.
We have therefore discontinued selling the OrangeX
juicers.
NEW
UPDATE: DECEMBER 2006: We are happy to announce that we are again selling our
favorite citrus press / Orange Juicer - The OrangeX Brand Juicers. This is due
to the fact that OrangeX as we knew it went bankrupt. It was bought out by the Focus
Group, and have now resumed production of the SAME built-like-a-tank ORANGEX juicers along
with bringing a higher level of customer service.
